BlackTravelGram Booking Policies, Terms,
The following terms and conditions “terms” apply to all travel products and services purchased. Please
review these terms in detail as by purchasing any travel product or service you are bound by the terms
set forth in this agreement.
REFUND & CANCELLATION POLICY: You have 24 hours from the time of booking to cancel a
trip for a full refund. After 24 hours, the trip deposit – and all future payments – are non-
refundable. We highly recommend you purchase a comprehensive travel insurance policy
that includes trip cancellation coverage within 3 days after booking that includes a “Cancel
for Any Reason” option to cover your non-refundable trip. Trip cancellation insurance is the
only means of receiving reimbursement for flights and other non-refundable expenses
should you cancel your trip for any reason, whether voluntarily or as a result of
TRAVEL MEDICAL INSURANCE: All clients attending an BlackTravelGram trip are required
to purchase a Travel Medical Insurance policy that includes (1) Emergency Medical
Coverage, (2) Emergency Medical Evacuation, and (3) Repatriation of your remains should
you perish. A Proof of policy document from your insurance provider is required 60 days
prior to the trip departure date. Your US Health insurance will most likely not satisfy these
TRIP CANCELLATION FOR REASONS OUTSIDE OUR CONTROL: In the rare event that it
becomes necessary to cancel the trip for reasons beyond our control, such as terrorism,
strikes, acts of governments, weather, etc. we will reschedule the trip. If you are unable to
attend the new dates, we will offer refunds in a queue based on the booking date as we fill
your spot, but we cannot guarantee a refund. Your travel insurance should cover these
circumstances should they occur.
AUTOMATED PAYMENTS REQUIRED FOR PAYMENT PLANS: As of January 1, 2020, all payment
plans require monthly automated payments to debited from your PayPal account. At any time, you
may contact our office to pay in full.
PAYMENT PLANS: As a courtesy we offer payment plans for our trips. Your monthly payments
start the following month after booking on the same day you paid your deposit. You may contact us
to change your payment date after booking.
MISSED PAYMENTS: Once you miss two monthly payments your trip is subject to
cancellation. Once your trip is cancelled you will be notified via your email. You may reinstate your
trip within 7 calendar days of cancellation by paying the full amount past due.
FINAL PAYMENT DATE: Trips must be paid in full by the final payment date. If full payment is not
received by that date a charge of $100 will be placed on the account after 3 business days. After 7
business days your trip will be canceled.
TRANSFER POLICY: You can transfer your trip to another traveler by notifying us via email. There
is a one-time transfer fee of $199. This will be deducted from the balance being transferred.
ROOMMATE POLICY: If you book double occupancy for your trip and you do not have a roommate,
as a courtesy, we will pair you with another client, of the same gender, who also needs a roommate.
ITINERARY CHANGES: We make every effort to execute the itineraries provided on the website.
Itineraries are subject to modification and change due to availability or vendor partner changes. In
the unlikely event that there are major changes to the itinerary, clients are notified as soon as
possible, and an equivalent substitution will be offered.
PHOTO/VIDEO RELEASE: Photography and video of the trip activity is taken throughout the
experience and shared with clients post trip. By participating on this trip or at this event you are
giving BlackTravelGram; its representatives and employees the right to use photographs, and video
during any trip or event.
VISA REQUIREMENTS: Travel visas are required for many countries visited on our packages. It is
the responsibility of each traveler to comply with them and to secure the proper travel documents.
To avoid disappointment and unnecessary expenses, please carefully review the requirements so
that you can obtain all necessary documents well before your trip. Requirements are subject to
change, often without notice, and we suggest you verify requirements with the relevant embassy or
consulate. We will not be held responsible for any charges, trip interruptions, or cancellations due
to incorrect or missing visas.
PASSPORTS: Passports are required for all U.S. citizens traveling abroad. Due to TSA Secure Flight
requirements, you must enter all traveler names on your reservation exactly as they appear on each
traveler’s passport, including titles such as Jr. or Sr. and any multiple first, middle or last names. If
accurate information is not provided, airlines may charge penalties to make corrections or even
deny boarding, and you may not be permitted to enter some countries. Any changes in names or
passport information should be reported to us immediately via email. Note that any name changes
or changes in passport information after you complete your booking may result in additional fees.
DAMAGES: We accept no responsibility for accidents, damage, baggage losses, delays and/or
accidental expenses due to weather, strikes, acts of God, acts of governments or authorities, wars,
terrorism, criminal acts committed by third parties, hostilities, civil disturbances, riots, strikes,
sickness, quarantine, defects of vehicles or breakdown in equipment, or to the fault or default of any
company used for carrying out these packages. Regarding any and all services and accommodations
furnished, we expressly disclaim all responsibility or liability over any matter whatsoever for loss,
damage, injury or expense to property or person due to any cause whatsoever occurring during the
duration of the trip or otherwise. All such losses or expenses will be responsibility of traveler.
Coronavirus Travel Alert
As the Coronavirus (COVID-19) situation continues to evolve quickly, BlackTravelGram is working with our partners to closely monitor global developments.
*For travelers on trips from May 12, 2020 through September 2020, please know that we are working with each traveler to waive transfer fees and allow trip transfers to a later date for your 2020 trip.
With great regret, yet having best interest of our Travelers and team members, BlackTravelGram and its partners, based on the current travel advisories from the Department of State and guidance from the Center for Disease Control (CDC) have decided to postpone trips with departures from May 12, 2020 through July 12, 2020.
Each future trip after July 12, 2020 is being reviewed up to 30 days prior to the scheduled date to determine if risk levels are low to travel based on the Department of State travel advisories and CDC.
*please read the following in its entirety
Can I get a refund?
As documented during registration payments to BlackTravelGram are non-refundable. This is because BlackTravelGram has contractual agreements with hotels and vendors that will not allow us to obtain any refunds. This way we can keep our package prices low and allow you to make monthly payments. Once we can start back promoting our trips again we will restart our program that let travelers be swapped with new travelers in order to receive a refund minus their deposit amount. We stopped this program because it was not used often enough. Due to circumstances and the way our contracts work we are open to start it again to satisfy travelers.
What does this mean for my funds I paid?
Any payments made will be credited and can be used toward trip on a later date. No funds will be lost.
What if I have travel insurance?
If you have a cancel for any reason policy contact you provider it will be a very easy process.
What if I do not see later dates listed on the BTG website?
Although some dates are available now on our website, we do not suggest selecting another date until we send an update. Most of our destinations we travel multiple times a year. Most of our Asia trips are already rescheduled for the fall. Other destinations we hope to be traveling to a lot sooner than the fall. After we can confirm we can schedule a trip without the possibility of reschedule you will be the first to know.
What if I can only set my off days once a year?
Your credit will be available to go towards any trip anytime. It does not have an expiration date. Once we can start back promoting our trips again we will restart our program that let travelers be swapped with new travelers in order to receive a refund minus their deposit amount. We stopped this program because it was not used often enough. Due to circumstances and the way our contracts work we are open to start it again to satisfy travelers.
What if I select a trip that cost less than the original plan trip?
We keep most of our trips at a certain price point, but in the event this happens we will handle it case by case.
When will I hear back from BlackTravelGram?
Believe it or not we really are in the same predicament as you are. we can not travel either during this. We have limited our office time, but
currently all the daily news is the same. As soon as there is an update we will be extremely ready to reach out.
For specific questions, travelers may reach out to us by email firstname.lastname@example.org
BLACKTRAVELGRAM TERMS OF SERVICE